Very Good Software Ltd Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email: [email protected]

What information we collect, use and why

Personal Information We May Collect:

Names and contact details

We use this information for:

Providing services and goods, including delivery
Service updates or marketing purposes (with your consent)
Complying with legal requirements
Dealing with queries, complaints or claims

Lawful bases and data protection rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information.

Our lawful bases for data collection and use

We rely on the following lawful bases depending on the purpose:

Consent - for marketing communications (where you've opted in)
Contract - to provide services and handle purchases
Legal obligation - to comply with tax, accounting and other legal requirements
Legitimate interests - to handle customer queries and complaints

Your data protection rights

You have the following rights:

Right of access - Request copies of your personal information and details about how we use it. Read more about the right of access.
Right to rectification - Ask us to correct or delete information you think is inaccurate or incomplete. Read more about the right to rectification.
Right to erasure - Ask us to delete your personal information. Read more about the right to erasure.
Right to restriction of processing - Ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Right to object to processing - Object to the processing of your personal data. Read more about the right to object to processing.
Right to data portability - Ask that we transfer your personal information to another organisation or to you. Read more about the right to data portability.
Right to withdraw consent - When we use consent as our lawful basis, you can withdraw consent at any time. Read more about the right to withdraw consent.

To exercise these rights: Contact us using the details at the top of this privacy notice. We must respond within one month.

Where we get personal information from

Directly from you

How long we keep information

We keep your personal information only as long as necessary for the purposes we collected it. Specifically:

Contract-related data: Until the contract is fulfilled and any warranty/support periods have expired
Customer service/complaints: Until the query or complaint is resolved and any applicable limitation periods have passed
Legal/tax requirements: As required by law (typically 6-7 years for financial records)
Marketing data: Until you withdraw consent or we no longer have a legitimate need

We regularly review and delete data that is no longer needed.

For more information on how long we store your personal information or the criteria we use to determine this, please contact us using the details provided above.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's contact details:

Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint

Last updated

22.08.2025